Customer and Enterprise Solutions

Helpdesk
(775) 328-3950
Helpdesk@washoecounty.gov

James Wood, Manager
Contact us through

Customer and Enterprise Solutions (CES) supports County computers, mobile devices, computer peripherals, printers, and software. CES also maintains, operates, upgrades, and protects the County’s technology infrastructure in a manner that provides all County users with consistent, reliable, and secure access to the applications, data and technology systems they need to perform their business functions. CES is focused on improving employee satisfaction and increasing their productivity by:

Providing a quality customer service and user support experience

Incorporating industry best practices
Enabling greater technology self-service for employees
Upgrading desktop productivity software for employees
Providing access to data and information from anywhere, anytime and with any device
Developing bring your own device strategies
Shifting from a device-centric delivery framework to a user-centric delivery framework

Continually enhance reliability and security of the information infrastructure

Wired and wireless networks
Internet and intranet
Telephones
Security
Server and storage networks
County Data Center, MDF, and IDF planning and support
UPS system maintenance
Manage system availability risks with redundancy and recover-ability operations

Systems Administration

Identity authentication
Database administration
Email administration
Web servers
FTP processes
SAP Basis administration
Public/private cloud management
Implement and grow Hyper-Converge Infrastructure (HCI)
Maximize our virtual server environment capabilities
Protecting County data with backup and recovery solutions and plans

Implementing and monitoring Cyber Security solutions to protect County data and infrastructure assets against evolving threats

Cybersecurity awareness training
Firewall services for both internet and criminal justice
Auditing for state and federal regulations
Internal auditing of computer systems
Anti-virus for desktop computers
Encrypted portable flash drives
Secure email outbound encryption for personal information.
Virtual network access for remote connectivity.

Installing, supporting, and managing technology solutions designed to enhance the physical security of County buildings and employees

Video camera systems and video storage systems
Door Access Control systems
Panic Alarm systems
Intrusion Detection Systems
Support of touch screen system and intercom technologies for the regional detention center

Work with County departments to understand business continuity and disaster recovery requirements and priorities

Manage system availability, redundancy, and recovery capabilities
Ensure capabilities in data archiving, retention and recovery
Protect the County’s data with backup and recovery solutions and plans