Parks and Open Space

Cancellation Policy

The below cancellation policy is applicable to all Reservations/Facilities include buildings, gardens, picnic pavilions, special activity/events, all group and individual campsites, Hawkins Amphitheater, water park reservations, pool reservations, horse arenas, and shooting facility range reservations. 

• All reservations must be cancelled in writing, which can be submitted in-person or by email to reserveparks@washoecounty.gov. 
• Reservations may be cancelled by the Department before the event for failure to meet conditions and terms of the use permit. 
• A reservation may be cancelled before, or terminated during the event for any of the following reasons:
  • Information provided for the permit differs greatly from the actual event.
  • Members of the group are in violation of local, state, or federal laws or ordinances.
  • Department or Washoe County Policy is violated.
  • Imminent danger to staff and/or guests. 
  • Authorities order an evacuation of the facility.
  • Hazardous weather conditions.
• If a written cancellation request is received 90 calendar days or more in advance, the rental fee and if applicable cleaning/security deposit, less a $50.00 cancellation fee, will be refunded.
• If a written cancellation request is received 30-89 calendar days prior to the scheduled event, 50% of the rental fee or a $50.00 cancellation fee, whichever is greater, will be retained and the balance of the rental fee plus any cleaning/security deposit will be refunded. 
• If a written cancellation request is received less than 30 calendar days prior to the scheduled event, 100% of the rental fee will be retained and any cleaning/security deposit will be refunded.