Community Services

Utility Payment Options

Pay Online

One-time only payment or scheduled autopay available through the online billing system. 

Required Information to Pay Online:

• • 16-digit Utility Account Number required. 
  • Pay with a credit card, debit card, or E-check. 
  • No fees charged to make online payments.

Pay by Phone 

(866) 334-6014 or (775) 954-4601 (option 1)

Required Information to Pay By Phone:

• • 16-digit Utility Account Number required. 
  • Pay with a credit card, debit card, or E-check. 
  • No fees charged to make payment by phone.

 

Pay by Mail

Mail Payment Requirements:

• • 16-digit Utility Account Number required. 
  • Pay with a check or money order. 
  • Ensure Payment arrives by the due date shown on the bill
  • Please use the envelope provided with you billing statement and enclose the payment stub.

Mailing Address:

• • Washoe County Treasurer's Office
  • P.O. Box 30085
  • Reno, Nevada  89530-3030

Pay in Person

Pay in Person Requirements:

• • 16-digit Utility Account Number
  • Pay with a cash or check payments 
  • No fees charged to make payment in person.

Pay in Person Locations:

Washoe County Treasurer`s Office

• • 1001 East Ninth Street Bldg D, Reno,
  • Office Hours: 8:00 a.m. to 5:00 p.m. 

CSD Utility Office

• • 1001 E Ninth Street Bldg A, 2^nd Floor, Reno (also accepts credit cards)
  • Office Hours: 8:00 a.m. to 5:00 p.m.

Pay at Drop Off Box

Drop Off Payment Requirements:

• • 16-digit Utility Account Number required. 
  • Pay with a check or money order. 
  • Ensure Payment arrives by the due date shown on the bill
  • Please use the envelope provided with you billing statement and enclose the payment stub

Drop Off Payment Location: Payment drop box at 1001 E. 9th Street, Reno 

Frequently Asked Questions:

Paperless statements:  To receive Billing Statement to your email address update account preferences. 

Billing Schedule:  Washoe County bills its Utility customers on a monthly basis.  Billing is done at the end of each month for the month just completed. Bills usually reach the customers within three days of mailing. If you have not received your bill or have questions regarding your bill, rates for services please contact us at (775) 954-4601. 

Late Payments:  Payments received after the due date will be assessed a late payment processing fee of 1.5 percent of the outstanding balance plus a handling fee of $5.00.

Bill Responsibly: Please be aware that a property owner is ultimately responsible for non-payment of utility bills and that until paid, all utility charges constitute a perpetual lien on and against the property served.

Washoe County Utility Customer Service

Phone:  (775) 954-4601 option 1

Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. 

Location:  Community Services Department - Utilities, 1001 E. 9th Street, Building A, Reno, Nevada  89512